A flight attendant on a Southwest Airlines plane lost two teeth over the weekend after allegedly being punched by a passenger who had "repeatedly ignored standard inflight instructions," according to an airline spokesman.
The incident sparked widespread outrage, but for flight attendants it was just the latest example of an increase in travelers becoming disorderly and in some cases turning violent against those tasked with enforcing federal and airline rules.
Southwest Airlines said Friday it would delay its return to serving alcohol to passengers "given the recent uptick in industry-wide incidents of passenger disruptions inflight."
"We realize this decision may be disappointing for some Customers, but we feel this is the right decision at this time in the interest of the Safety and comfort of all Customers and Crew onboard," the airline said in an email.
The FAA is keeping track of attacks
The number of unruly passengers on U.S flights has taken off in 2021, with many more people boarding planes as the pandemic eases.
According to the Federal Aviation Administration, from Jan. 1 through May 24, there were roughly 2,500 reports of unruly behavior by passengers, including about 1,900 reports of people contravening the federal mask mandate, which is still in place.
The FAA has not always tracked unruly passenger reports but began keeping a tally last year as it started to observe a surge in complaints, specifically around noncompliance with the face-covering mandate, said FAA spokesperson Ian Gregor.
"Based on our experience, we can say with confidence that the number of reports we've received during the past several months are significantly higher than the numbers we've seen in the past," Gregor said in an email.
The FAA does, however, keep data on the number of "unruly passenger" violations it has identified. Through May 25, the agency has already recorded 394 potential violations, while in all of 2019 and 2020 there were just 146 and 183 violations, respectively.
Flight attendant unions say the hostility is unprecedented
Sara Nelson, president of the Association of Flight Attendants-CWA, which represents nearly 50,000 flight attendants across 17 airlines, said the level of hostility toward flight attendants is unprecedented.
"We've never before seen aggression and violence on our planes like we have in the past five months," Nelson said in a statement. "The constant combative attitude over wearing masks is exhausting and sometimes horrific for the people who have been on the front lines of this pandemic for over a year."
Nelson said the strained situation is causing some flight attendants to quit.
The surge in unruly passenger complaints is also getting the attention of federal officials, who have warned travelers to be on their best behavior in airports and on planes or risk facing the consequences.
"Let me be clear in underscoring something," Homeland Security Secretary Alejandro Mayorkas said during a Tuesday press conference. "It is a federal mandate that one must wear a mask in an airport, in the modes of public transportation, on the airplane itself — and we will not tolerate behavior that violates the law."
Just this week the FAA announced that it was proposing civil penalties as high as $15,000 against five more passengers for violations that included allegedly assaulting and yelling at flight attendants.
In an open letter, Lyn Montgomery, president of TWU Local 556, the union for Southwest flight attendants, suggested the airline be more consistent in banning unruly passengers and called for an increase in the number of federal air marshals on planes.
From The Points Guy:
There has been a succession of news stories lately about unruly passengers causing trouble in the air during this recent travel surge. U.S. airlines are taking precautionary measures as they’ve witnessed a recent uptick in disorderly passenger behavior.
American Airlines is the latest airline to ban alcohol sales in its economy cabin this summer. According to an internal memo sent to flight attendants on Saturday and first obtained by CNN, economy passengers flying with the airline will have to wait until at least Sept. 13 before they can order a mid-flight drink.
This comes at the heels of the Southwest Airlines announcement that they too are pausing alcohol sales after a flight attendant was physically assaulted in-flight by an inebriated passenger.
In the memo, vice president of flight service Brady Byrnes stated the reasoning behind the airline’s decision:
“Over the past week we’ve seen some of these stressors create deeply disturbing situations on board aircraft. Let me be clear: American Airlines will not tolerate assault or mistreatment of our crews. While we appreciate that customers and crewmembers are eager to return to ‘normal,’ we will move cautiously and deliberately when restoring pre-COVID practices.”
The Sept. 13 date coincides with the federal face mask requirement for airplanes, airports and other modes of transportation that currently runs through Sept. 13.
American was planning to resume full main cabin beverage service, including alcoholic beverage options, as well as its buy-on-board food program later in the summer. However, those plans have now been put on hold.
For now, pre-departure beverage service remains suspended in premium cabins. In the main cabin on flights under 250 miles, non-alcoholic beverage service is available upon request. On flights of 250+ miles, non-alcoholic beverage service with be offered with a snack. “Alcohol will continue to be offered in premium cabins (First/Business class),” according to the memo — but only inflight. American notes that “Pre-departure beverage service continues to remain paused.”
When asked whether or not it had plans to change its alcohol sales policy, Delta Air Lines said in a statement to TPG there are “no changes” to on board services including beer, wine and cocktails for purchase in the main cabin “on most domestic flights.” The spokesperson continued, “Nothing is more important than the safety of our flight crews and customers. And as part of our values-led culture, respect and civility among all are key components of the Delta experience for our customers and people.”
TPG also reached out to United Airlines for comment and will update this post with additional information.